最近海运的船期延误和查验率上升，也有一些船公司爆仓与甩柜现象，如何回复焦急等待的客户呢？

首先要找报关行/货代要一份查验通知书、船公司甩柜通知、码头的截图等等，这样邮件显得更加有理有据。

最好是全程要自己跟进，不要装完柜就不管了，到了SO上开船日也要看看柜子是否有被Load上船，及时跟货代沟通柜子情况。

客户走了指定货代，让我处理了报关业务，但是作为多年货代，帮手查查开船很简单的啦~

如果做FOB，不要指望指定货代服务有多好，还是自己跟踪比较好。当然遇到异常最好也让指定货代也通知国外客户。两边都通知给到客户，有些事情多做一点，这样客户会感受到重视，加深合作印象。

出了异常不可怕，可怕的是出了异常，你还不知道，直到客户反过来问你，你才发现。这样最终“受伤”的还是出口的外贸人啊！

下面一些邮件模板供参考：

第一篇：由于船期靠泊延误而导致的问题，

Subject: Update on cargo delays due to late berthing

Dear David,

I hope this email finds you well. I wanted to provide you with an update regarding the delay of your cargo. Unfortunately, we have been informed by the shipping company that the vessel has experienced a late berthing, which has caused a delay in the arrival of your shipment. We understand that this delay may cause some inconvenience and we sincerely apologize for the situation.

Please rest assured that we are doing everything we can to expedite the process and minimize the delay as much as possible. We have been in contact with the shipping company and will continue to monitor the situation closely. As soon as we receive any further updates, we will inform you promptly.

In the meantime, please do not hesitate to reach out to us if you have any questions or concerns. We appreciate your understanding and patience in this matter.Thank you for your continued support and business.

Best regards,

Jessie Chen

第二封：是由于海关查验引起的时效延误，

Dear David,

I hope this email finds you well. I wanted to reach out to you today regarding your recent shipment with us. Unfortunately, we have experienced a delay in the delivery of your goods due to a customs inspection at the destination port.

We understand that this delay may be inconvenient for you and we sincerely apologize for any inconvenience this may cause. We assure you that we are doing everything we can to expedite the customs clearance process and ensure that your shipment is delivered to you as soon as possible.

We are in constant communication with our customs broker at the destination port to get regular updates on the status of your shipment. As soon as we have more information, we will communicate it to you promptly.

We appreciate your patience and understanding in this matter. Please do not hesitate to contact us if you have any questions or concerns.Thank you for your continued support.

Best regards,

Jessie Chen

第三封：由于船东甩柜而导致的原因，

Dear David,

I hope this email finds you well. I wanted to reach out to you today to discuss the status of your recent shipment. Unfortunately, I must inform you that we have encountered a delay in transporting your container due to a lack of available space on our shipping vessels.

Please know that we understand the importance of timely delivery and we are doing everything we can to find a solution as quickly as possible. We apologize for any inconvenience this delay may cause and want to assure you that we will keep you informed of any updates regarding your shipment.

If you have any questions or concerns, please do not hesitate to reach out to me directly. We appreciate your patience and understanding in this matter.

Best regards,

Jessie Chen

第四封：由于船公司爆仓导致货物延误的，

Dear David,

I hope this email finds you well. I wanted to reach out to you regarding the shipment of your cargo, which unfortunately has been delayed. I understand that this may cause some inconvenience for you, and I want to apologize for any frustration or inconvenience this may have caused.

The reason for the delay is due to an unexpectedly large number of containers received, which has resulted in a lack of available space on the container ship to transport your container. We are working diligently to resolve this issue as quickly as possible, and we will keep you updated on any progress.

Please rest assured that we are doing everything we can to ensure that your cargo is shipped as soon as possible. We appreciate your patience and understanding during this time.

If you have any questions or concerns, please do not hesitate to reach out to us. We are always here to assist you.

Best regards,

Jessie Chen

以上抛砖引玉，择其善者而从之。欢迎交流~

14年货代，助力外贸人安心出口~